Quality System

The Quality System involves all customer service processes and stages and, additionally, other non- -obligatory elements (not required by the standard) such as marketing and management organization, thanks to which more effective cooperation is possible. Priority treatment is given to those elements which have a significant impact on the Company's processes, in particular including:

  • tendering and contracting procedures, involving a system of analyzing and defining all customer requirements, the methodology of investigating the organizational and technological potential for meeting the requirements and methods of cooperation with the customer and exchange of information at the stage of arrangements and approvals;
  • designing installations, networks and systems, involving the methodology of preparing, verifying and approving the design documentation;
  • qualification of goods and service suppliers, involving the selection of suppliers meeting the criteria which guarantee top quality products and services;
  • purchasing goods and services involving the description of the purchasing process and the creation, verification and release of purchase orders;
  • identification and traceability of goods and materials at construction sites, completed facilities, installations, networks and systems, involving the principles and responsibility for the identification of goods, components found at the construction site and the final outcomes of work;
  • contractor services, including delivery and assembly plans and schedules and the required formats of records and documents;
  • maintenance and servicing, which define the principles of equipment servicing;
  • supervision over the control and measurement equipment including the methods of monitoring and validating the control and measurement equipment in order to perform reliable measurements;
  • handling non-conforming products, corrective and preventive measures, including the identification of non-conformance and errors, information flow and competences;
  • external and internal complaints describing the procedure of handling the potential customer complaints, including both the external and internal (company units) customers;
  • inspection of goods and assembly works, including the methodology of documenting results, control and test status, development of inspection plans;
  • supervision over the documentation and quality records, including the management of the quality system documentation and all records related to the system and the customer requirements.